Support Ticket Overview - January 2024

  • Wednesday, 14th February, 2024
  • 13:06pm

Support Ticket Overview - January 2024

We are pleased to present an overview of our support ticket performance for the month of December 2023. At Choice1, we prioritize providing timely and effective solutions to our valued customers. Here's a snapshot of our support ticket metrics:

Key Metrics:

  1. New Tickets: 62
  2. Client Replies: 57
  3. Staff Replies: 129
  4. Tickets Without Reply: 1

Response Times:

  • Average First Response: 1.69 Hours
  • Average First Reply Time:
    • 0-1 Hours: 94.3%
    • 1-4 Hours: 5.7%
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